Shipping policy

Shipping Policy

Thank you for shopping with Let Love Grow! We’re committed to delivering your succulents and cacti safely and swiftly. Please review our shipping policy before placing your order.

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📦 Shipping Schedule

• Orders close every Wednesday at 11:59 PM (VIC time). We ship orders Monday–Wednesday only, by Express Post.

• All orders placed before the cut-off are shipped Monday–Wednesday.

• In the case of a public holiday on Monday, orders may be shipped on Tuesday–Wednesday instead.

This schedule helps us avoid weekend delays and ensures your plants arrive fresh and healthy.

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🚚 Shipping Method

• All orders are shipped via Australia Post Express Post only.

• This ensures your plants spend as little time in transit as possible, especially during warmer months.

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📍 Where We Ship

• We ship to most areas within Australia, excluding:

  • Western Australia (WA)

  • Tasmania (TAS)

  • Northern Territory (NT)
    due to quarantine restrictions on live plants.

• We do not ship internationally at this time.

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📬 Address Accuracy

Please double-check your shipping address at checkout. We are not responsible for delays or lost parcels due to incorrect or incomplete addresses.

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🌿 Packaging & Weather

• Plants are packed with care using protective materials to minimise damage.

• If extreme weather is forecasted (heatwave or frost), we may delay shipping to protect your plants.

• We recommend having someone available to receive your parcel on delivery day.

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📷 Problems on Arrival?

If your plants arrive in poor condition, please contact us within 24 hours of delivery.
Include clear photos so we can assess and assist you. For minor issues, we may offer a replacement with your next order.
See our Return & Refund Policy for full details.

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For any questions, please email us at info@llgsnc.com.au — we’re always happy to help! 🌵